12 - 15 November, 2018 | Marina Bay Sands, Singapore

Conference Day 1: Tuesday, 13th November 2018

8:00 am - 8:45 am Morning Refreshment and Registration

8:40 am - 8:45 am Opening Greeting from SSON

8:45 am - 8:50 am Opening Remarks from Chairperson

Unlocking the Power of Asia for Further Growth & Value Across the Globe

8:50 am - 9:20 am Opening Keynote Address | Driving a Holistic Growth Strategy for your SSO – Leadership, Culture and Agility

Sumit Mitra - Chief Executive Officer TESCO Global Business Services
The role of Shared Services has progressed tremendously, and will continue evolving even as we speak. What changes lie ahead of us as an industry and more importantly, how do we stay ahead of the game? 
  • Cultivating a culture of innovation, agility and flexibility to be prepared for future disruptions
  • Building a strong leadership pipeline with future-ready skillsets
  • Strengthening Asia’s foothold and competitive advantage in the global Shared Services market  
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Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

9:20 am - 10:00 am SS&O Leaders Power Panel | Advancing Global Shared Services Growth by Harnessing the Strategic Value and Skillsets of Asian SSOs

Sumit Mitra - Chief Executive Officer TESCO Global Business Services
Neeti Mahajan - Managing Director, Global Service Centre, Malaysia HSBC
Hear from 4 Shared Services superpowers as they answer 3 hard-hitting questions on why and how Asia will play an integral role in shaping regional and global Shared Services growth strategies.
  • What do future delivery models look like with front-line value-adding services taking the lead?
  • How do you design your own growth strategy to be aligned with changing global business needs?
  • How do you effectively integrate people, processes and technology into an intelligent operations blueprint critical to the sustained growth of any SSO?
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Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

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Neeti Mahajan

Managing Director, Global Service Centre, Malaysia
HSBC

10:00 am - 10:30 am Morning Refreshments and Networking Break

10:30 am - 11:30 am Industrial Revolution 4.0 Panel | Capitalising on Digital Transformation as a Critical Driver for Shared Services Growth

At the heart of change lies the strategic concept of “Digital Transformation”, yet few are well-equipped and well-versed to fully maximise the true potential of growth that comes with Digital Transformation. In this unprecedented panel discussion, we bring 4 leading Digital Transformation players together to brainstorm exactly how and when Digital Transformation can make an impact to SSOs in Asia – but more importantly, to align expectations and realities.
  • Debunking the myths of Digital Transformation and the role it plays in the Shared Services space
  • Structuring a workable digital business strategy for your SSO
  • Building the right culture and digital capability for a successful Digital Transformation strategy 

11:30 am - 12:00 pm Client Testimonial

12:00 pm - 1:00 pm Networking Lunch

Interactive Roundtable Discussions – 3 Rotations @ 40-minutes each
Structured to maximise interaction with in-depth focus on different issues, participants will have the opportunity to participate in 3 topics, each led by an expert for a 40-minutes discussion. This provides a unique platform for you to deep-dive into the opportunity, challenges and experiences most important to your SSC.

Next-Generation Workforce

1:00 pm - 3:00 pm Roundtable A | The Magic 3Rs: Recruiting, Retaining and Re-training Talent
Sumit Chadha - Head of Enterprise Shared Services XL Catlin
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Sumit Chadha

Head of Enterprise Shared Services
XL Catlin

Next-Generation Workforce

1:00 pm - 3:00 pm Roundtable B | Working with a Multi-Generational Workforce in Your SSO
Lucy Tan - Chief Human Resources Officer NatSteel Holdings Pte Ltd

Lucy Tan

Chief Human Resources Officer
NatSteel Holdings Pte Ltd

Next-Generation Workforce

1:00 pm - 3:00 pm Roundtable C | Future-Ready: Up-Skilling and Re-Skilling to Prepare Your SSO Workforce
Rajeev Mall - Leader, Business Services Organisation Coca-Cola Bottlers Japan
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Rajeev Mall

Leader, Business Services Organisation
Coca-Cola Bottlers Japan

Next-Generation Workforce

1:00 pm - 3:00 pm Roundtable D | Strengthening Core Capabilities and Building a Solid Leadership Pipeline

Next-Generation Workforce

1:00 pm - 3:00 pm Roundtable E | Re-Creating Your SSO’s DNA and Culture for the Future Workforce
Kapil Maini - Head, Global Business Services Nokia
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Kapil Maini

Head, Global Business Services
Nokia

Value-Added Processes

1:00 pm - 3:00 pm Roundtable F | Don’t Just Mine your Data – Turn it into Gold!
Douglas Halka - VP and Global GM PRGX Global
Jan Rudnick - Vice President, Asia Pacific PRGX Global
How are leading companies using Advanced Analytics to drive EBITDA improvement across the enterprise? Big Data is not a technology initiative to be left entirely to data scientists and IT departments. It is a strategic business opportunity that requires technical savvy and front-line execution.

Enterprises have more data than ever at their disposal. However in reality, deriving actionable insights from that data - and converting them into better results is easier said than done. In this Interactive Discussion Group, we will share how major organisations use data and analytics to inform strategic and operational decisions, and create step change performance improvements.

Together with fellow CFOs and Heads of Shared Services, you will have the opportunity to  debate and offer insights into the challenges and opportunities under Chatham House rules. 
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Douglas Halka

VP and Global GM
PRGX Global

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Jan Rudnick

Vice President, Asia Pacific
PRGX Global

Value-Added Processes

1:00 pm - 3:00 pm Roundtable G | In The World of Finance: Streamlining End-to-End Finance Processes
Vikas Bajaj - Vice President, Global Shared Services Schneider Electric
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Vikas Bajaj

Vice President, Global Shared Services
Schneider Electric

Value-Added Processes

1:00 pm - 3:00 pm Roundtable H | Automating HR Transactional Activities for Greater Efficiency
Anurag Nagar - APAC Talent Services Leader LinkedIn
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Anurag Nagar

APAC Talent Services Leader
LinkedIn

Value-Added Processes

1:00 pm - 3:00 pm Roundtable I | Driving End-to-End Process Management for Customer Centric Services
Sunil Aryan - Director Practice – Backoffice and Retail, Asia Verint
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Sunil Aryan

Director Practice – Backoffice and Retail, Asia
Verint

Value-Added Processes

1:00 pm - 3:00 pm Roundtable J | Adding Focus on Data Governance & Cyber Security in Your SSO
Ross Mackay - Group Head of Global Shared Services and Finance Optimisation International SOS
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Ross Mackay

Group Head of Global Shared Services and Finance Optimisation
International SOS

Disruptive Technology

1:00 pm - 3:00 pm Roundtable K | Leading in the Digital Age
Darren Hauschild - Managing Director Asia Pacific ActiveOps
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Darren Hauschild

Managing Director Asia Pacific
ActiveOps

Disruptive Technology

1:00 pm - 3:00 pm Roundtable L | RPA 2.0: Measuring Effectiveness, Evaluating Success and Generating ROI

Disruptive Technology

1:00 pm - 3:00 pm Roundtable M | Creating Efficiencies and Driving Value Through Payroll Automation

Disruptive Technology

1:00 pm - 3:00 pm Roundtable N | Harnessing Artificial Intelligence & Machine Learning in Your SSOs

Disruptive Technology

1:00 pm - 3:00 pm Roundtable O | Analysing the Emergence of Blockchain Technology and its Impact on SSOs

SS&O Models

1:00 pm - 3:00 pm Roundtable P | Future Contracts & Pricing Models

SS&O Models

1:00 pm - 3:00 pm Roundtable Q | “In-Sourcing” vs “Out-Sourcing” vs “Cyber-Sourcing"?

SS&O Models

1:00 pm - 3:00 pm Roundtable R | Reviewing the Relevance of Traditional SS&O Models in the Digital Era
Sudhir Dasamantharao - Chief Transformation Officer; Director, Global Business Services APAC Boston Scientific
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Sudhir Dasamantharao

Chief Transformation Officer; Director, Global Business Services APAC
Boston Scientific

SS&O Models

1:00 pm - 3:00 pm Roundtable S | Establishing SSOs as a Strategic Business Partner in your Organisation

SS&O Models

1:00 pm - 3:00 pm Roundtable T | Moving Towards The New “End-Goal”: GBS, CoE or Something Else?

3:00 pm - 3:30 pm Afternoon Refreshments and Networking Break

Growing Organically Along the Shared Services Maturity Curve

Stream A | Emerging (First 4 Years)

3:30 pm - 3:40 pm Stream A Chairperson's Opening

Stream A | Emerging (First 4 Years)

3:40 pm - 4:10 pm Adopting Co-Design and Customer-Centric Strategies When Setting up SSOs
Peter Tow - Director, Project Management Office Western Sydney University
  • Attaining stakeholder buy-in and “champion”-ship through engagement and collaboration
  • Embracing a customer-centric culture as the main focus driving university-wide change
  • Creating university-wide transformation through Shared Services – a continuous journey 
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Peter Tow

Director, Project Management Office
Western Sydney University

Stream A | Emerging (First 4 Years)

4:10 pm - 4:40 pm Panel Discussion | Building the Optimal SSC with the Best-Value and Right-Location
David Cotter - Director & Site Lead, Global Business Solutions Eli Lilly
Sharmini Krishnan - Managing Director Lufthansa Services Philippines
  • Balancing cost and value when setting up SSOs today
  • Moving away from “low-cost” towards “right-cost”, and from “off-shore” to “right-shore”
  • Identifying what’s best for your business and your SSO
  • Creating optimal SSOs beyond mere numbers 
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David Cotter

Director & Site Lead, Global Business Solutions
Eli Lilly

Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

Stream B | Mid-Maturity (5 – 9 Years)

3:30 pm - 3:40 pm Stream B Chairperson's Opening

Stream B | Mid-Maturity (5 – 9 Years)

3:40 pm - 4:10 pm Advancing the Maturity Curve through Consolidation, Optimisation and Digitisation
Rajeev Mall - Leader, Business Services Organisation Coca-Cola Bottlers Japan
  • Highlighting the importance of being "constructively disruptive" in today’s digital economy
  • Formulating strategic growth plans through proper consolidation of processes
  • Moving towards the next steps of optimisation and digitisation
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Rajeev Mall

Leader, Business Services Organisation
Coca-Cola Bottlers Japan

  • Building a continuous improvement culture and championing the shift towards high-value services
  • Delivering ROI and value back to businesses through non-traditional services
  • Strengthening the SSO’s foothold in the business 
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Francisco Cardenas

Managing Director
World Health Organisation Global Service Centre

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Alexander Joramsa

Chief Financial Officer, APAC and China
GE Grid Solutions

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Nancy Cassiere

Head, Business Service Centre KL
GSK

Stream C | Advanced Practitioners (9+ Years)

3:30 pm - 3:40 pm Stream C Chairperson's Opening

Stream C | Advanced Practitioners (9+ Years)

3:40 pm - 4:10 pm Mapping The Road to GBS – How Does It Look Like and How Do We Get There?
Naveen Gullapalli - Head, Strategy and Operations, Global Business Services Centres Novartis
  • Demystifying GBS – from concept to reality, what does it actually mean?
  • Understanding what it takes to transition from a SSO to GBS
  • Maximising economies of scale through the GBS model 
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Naveen Gullapalli

Head, Strategy and Operations, Global Business Services Centres
Novartis

Stream C | Advanced Practitioners (9+ Years)

4:10 pm - 4:40 pm Embracing Customer-Centricity in HSBC’s Shared Services Transformation Journey
Neeti Mahajan - Managing Director, Global Service Centre, Malaysia HSBC
  • Placing the end-customer at the heart of transformation and change
  • Building human intelligence into Shared Services functions
  • Nurturing greater collaboration across functions to provide better service and deliver greater value to end-customers
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Neeti Mahajan

Managing Director, Global Service Centre, Malaysia
HSBC

4:40 pm - 4:50 pm Intermission - Back to Plenary Hall

Challenging Traditions, Embracing New Models

4:50 pm - 5:20 pm Understanding Boston Scientific’s Big Leap from GBS to a “Global Capability Centre”

Sudhir Dasamantharao - Chief Transformation Officer; Director, Global Business Services APAC Boston Scientific
The GBS game has changed. Going beyond standardisation and centralisation, GBS centres themselves have to remain relevant to businesses in the digital environment. Taking the lead, Boston Scientific is undergoing a GBS transformation journey where they evolve towards a “Global Capability Centre” – but is it for everyone?
  • Defining the concept of a "Global Capability Centre"
  • Comprehending the rationale behind the strategic shift from GBS to GCC
  • Integrating the critical pillars of technical workforce, processes and technology
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Sudhir Dasamantharao

Chief Transformation Officer; Director, Global Business Services APAC
Boston Scientific

5:20 pm - 5:50 pm BPO2.0: The BPO Reboot | Debating the Strategic Role of Outsourcing in Today’s Changing Shared Services Landscape

Chee Sun Kwan - Chief Executive Officer, India Standard Chartered Global Business Services
Anil Bhavnani - Director, BPO and Digital Transformation, India Site Leader Pfizer
There has been a radical shift in the outsourcing industry over the past few years, and we have increasingly seen the emergence of “in-sourcing”, “back-sourcing” and now “digital sourcing”. Coupled with changing contractual models, outsourcing as we know it is no longer the same. 
  • What role does outsourcing have to play in today’s digital Shared Services environment?
  • Out-sourcing vs. In-sourcing vs. Digital-sourcing – How relevant are these concepts in the current market?
  • How do you design the right outsourcing strategy for the right processes? 
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Chee Sun Kwan

Chief Executive Officer, India
Standard Chartered Global Business Services

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Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader
Pfizer

5:50 pm - 6:00 pm Closing Remarks by Chairperson and End of Conference Day 1

6:00 pm - 6:30 pm Cocktail Reception

6:30 pm - 8:30 pm SSON Excellence Awards 2018