12 - 15 November, 2018 | Marina Bay Sands, Singapore

Conference Day 2: Wednesday, 14th November 2018

8:00 am - 8:50 am Morning Refreshment and Registration

8:50 am - 9:00 am Opening Remarks from Chairperson

Creating Synergies between Shared Services Centres & Business Functions

9:00 am - 9:30 am Creating the Seamless Integration of SSOs with the Wider Business Unit

AJ Wijesinghe - Chief Global Business Services Officer JLL
Bidding goodbye to traditional “low-cost” centres, Shared Services functions now embrace “high-value” activities that undeniably play critical roles in strategic decision-making for businesses. How can Shared Services become an integral part of businesses? How can businesses strategically leverage Shared Services insights? It is about embracing the digital workforce, it is about adding measured value, it is about harnessing technology, and it is about challenging traditions!
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AJ Wijesinghe

Chief Global Business Services Officer
JLL

Every dollar counts, especially to CFOs. With increasing emphasis on “doing more with less”, find out what CFOs really want for every dollar they are paying for when it comes to Shared Services activities. 
  • What do CFOs and businesses truly want from SSOs?
  • How much of Shared Services activities actually add meaningful, commercial value to business units?
  • Beyond just SLAs and KPIs – How can SSOs and businesses forge better partnerships together? 
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Varthini Larue

Chief Financial Officer, South East Asia
Air Liquide

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Rajesh Shroff

Chief Financial Officer
Adani Global Singapore

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Mirko Dierks

Chief Financial Officer, Malaysia and Brunei
Zuellig Pharma

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Agnes Lim

Chief Financial Officer, Asia Pacific
JLL

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Harsh Bhutani

Executive Director & Chief Financial Officer
Hindustan Coca-Cola Beverages

10:10 am - 10:40 am Client Testimonial

10:40 am - 11:00 am Are you really using all those metrics to best effect? Game-changing tips to truly capitalise on benchmarking data

Shared Services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “best-in-class”.  But what about the practical application of all those numbers? And are they even the right numbers to evaluate? Explore practitioner insights from SSON’s 2018 “Most Admired SSOs” to derive what real business benefits can be driven from crunching the aggregated data of their peer set and beyond.
  • Early journey compass-setting
  • As maturity develops, normalisation is the key
  • Identifying the outlier? Is it me?
  • Roadmap forecasting: Establishing the baseline and simulating future data for comparison

Moderator: Emma Beaumont, Global Managing Director, SSON and SSON Analytics
Panellists: To be announced on 11th September 2018 with the release of the 2018 Top 20 Most Admired SSOs List

11:00 am - 11:20 am Speed Networking Session

11:20 am - 11:50 am Morning Refreshments and Networking Break

Generating Meaningful Value, Driving Business Impact

Stream D | Finance Transformation

11:50 am - 12:00 pm Stream D Chairperson's Opening

Stream D | Finance Transformation

12:00 pm - 12:30 pm Embracing Finance Transformation to “Do More with Less” – Increasing Scope of Work by 37% While Reducing FTE by 67%
Jeffrey Capulong - Head, Finance Shared Services Coca-Cola Bottlers Business Services Philippines
  • Automating finance processes to manage high-volume transactions effectively
  • Developing shared metrics and frameworks to drive stronger governance and compliance
  • Promoting organisation-wide cultural and mind-set shifts to support transformation
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Jeffrey Capulong

Head, Finance Shared Services
Coca-Cola Bottlers Business Services Philippines

Stream D | Finance Transformation

12:30 pm - 1:00 pm Evolving the SSO Function Beyond Numbers – Towards Actionable, Valuable Insights
Jose Marie Pabiton - Chief Financial Officer and Head of Finance Delivery Centre Manila ANZ
  • Moving away from reporting and re-investing time spent on generating meaningful insights
  • Utilising digital and automation tools within the function
  • Changing the game through data and analytics 
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Jose Marie Pabiton

Chief Financial Officer and Head of Finance Delivery Centre Manila
ANZ

Stream D | Finance Transformation

1:00 pm - 1:30 pm Translating Finance Activities Into Value-Added Processes
Vikas Bajaj - Vice President, Global Shared Services Schneider Electric
  • Outsourcing transactional activities and focusing on customer relations in SSOs
  • Leveraging on design thinking and the human experience to re-engineer workflows
  • Empowering employees with relevant and critical insights to make informed decisions 
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Vikas Bajaj

Vice President, Global Shared Services
Schneider Electric

Stream E | HR Transformation

11:50 am - 12:00 pm Stream E Chairperson's Opening

Stream E | HR Transformation

12:00 pm - 12:30 pm Harnessing AI Technologies to Streamline HR Processes – a Pearson Recruitment Case Study
Alexander Gasmena - Director, Global Shared Services Pearson
  • Utilising machine learning and predictive analytics to generate valuable insights in CV sourcing
  • Validating interview questions and scoring systems more efficiently through AI
  • Improving quality assurance for cases handled by HR SSO teams
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Alexander Gasmena

Director, Global Shared Services
Pearson

Stream E | HR Transformation

12:30 pm - 1:00 pm Better, Faster, Smarter – Setting Up Your SSO Smartly in Today’s Digital Economy
Sharmini Krishnan - Managing Director Lufthansa Services Philippines
  • Developing clear objectives and goals before setting up your SSO
  • Highlighting the importance of communication and continuous evaluation
  • Designing a cost-efficient and timely migration and process standardisation strategy

Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

Stream E | HR Transformation

1:00 pm - 1:30 pm Embracing Cultural Differences in Alibaba HR SSO’s Leap from a Traditional SSO to a Smart SSO
Sherry Chen - Head of Global HR Shared Services Centre Alibaba
  • Diving deep into the cultural difference between traditional SSOs and new-age smart SSOs
  • Understanding the unique culture in a leading internet company
  • Paving the way for globalisation and achieving better team performance and KPIs 
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Sherry Chen

Head of Global HR Shared Services Centre
Alibaba

Stream F | Multi-Function

11:50 am - 12:00 pm Stream F Chairperson's Opening

Stream F | Multi-Function

12:00 pm - 12:30 pm Delivering Greater Value to Customers by Integrating SSO Operations into Businesses
Avinash Sankhe - Director, Shared Services Center, Commodities, Industry and Facilities Division Bureau Veritas
  • From process to delivery – Striving for global consistency in service delivery
  • Providing more efficient and effective services to businesses
  • Aligning processes and delivery to business needs 
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Avinash Sankhe

Director, Shared Services Center, Commodities, Industry and Facilities Division
Bureau Veritas

Stream F | Multi-Function

12:30 pm - 1:00 pm Scaling Up DBS’s Centre of Excellence – where IT and Data Matters
Rachael Straiton - Head, Data Management and Governance, DATAFIRST Program DBS Bank
  • Transforming traditional operating models into digital delivery models
  • Shifting the focus from SSOs to CoEs
  • Focusing on customer experience, design thinking models, data management and governance in the transformation journey 
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Rachael Straiton

Head, Data Management and Governance, DATAFIRST Program
DBS Bank

Stream F | Multi-Function

1:00 pm - 1:30 pm Driving Supply Chain Transformation as a Strategic Lever for SSOs
Kapil Maini - Head, Global Business Services Nokia
  • Re-thinking Supply Chain – More lean, more agile, more flexible
  • Uncovering meaningful insights along supply chain processes for core businesses
  • Demonstrating value through performance measurement tracking 
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Kapil Maini

Head, Global Business Services
Nokia

1:30 pm - 2:30 pm Networking Lunch

Stream G | Next-Generation Workforce

2:30 pm - 2:40 pm Stream G Chairperson's Opening

Stream G | Next-Generation Workforce

2:40 pm - 3:10 pm Strategic Workforce Planning for the Digital Shared Services Workforce
Kapil Maini - Head, Global Business Services Nokia
  • Building the right organisational band-strength in critical processes and functions
  • Navigating the challenges involved in re-engineering Shared Services workflows
  • Leveraging on strategic workforce planning to support business needs with effective talent recruitment, engagement and development
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Kapil Maini

Head, Global Business Services
Nokia

Stream G | Next-Generation Workforce

3:10 pm - 3:50 pm Panel Discussion | Bots & Brains – Integrating “Humans” and “Technology” for the Future SSO Workforce
Alexander Gasmena - Director, Global Shared Services Pearson
Dr Maanuv Bharadwaj - Head, Business Services Delivery Hub (Asia, China, JaPac) Sanofi
Kathy Goh - Director, Human Resources Shared Services DFS
  • Embracing the concept of “co-working” in the rapidly changing SSO environment
  • Defining the next generation of high-diversity, high-performance digital workforce
  • Closing the widening workforce generational gap in the world of technology and automation
  • Equipping employees with new skills and competencies needed for the digital workforce
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Alexander Gasmena

Director, Global Shared Services
Pearson

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Dr Maanuv Bharadwaj

Head, Business Services Delivery Hub (Asia, China, JaPac)
Sanofi

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Kathy Goh

Director, Human Resources Shared Services
DFS

Stream H | Value-Added Processes

2:30 pm - 2:40 pm Stream H Chairperson's Opening

Stream H | Value-Added Processes

2:40 pm - 3:10 pm The Never-Ending Journey Towards Continuous Improvement – Providing an End-to-End Digital Experience for Customers
Cheryl O’Brien - Head, Credit Management & Debt Recovery Fletcher Building
  • Enhancing and automating back-end processes in Fletcher Building’s operations
  • Simplicity is key – Identifying the root cause and providing simple, direct solutions
  • Providing meaningful and real value from customer experience through to back-office efficiencies and compliance 
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Cheryl O’Brien

Head, Credit Management & Debt Recovery
Fletcher Building

Stream H | Value-Added Processes

3:10 pm - 3:50 pm Panel Discussion | Re-Defining Next-Generation Shared Services as a Visible Asset for Commercial Businesses
Santosh Stephen - Chief Financial Officer – PTIS A.P. Moller – Maersk
Ross Mackay - Group Head of Global Shared Services and Finance Optimisation International SOS
Phoebe Xu - Director, Global Business Services Adidas Asia
  • Leveraging on Shared Services activities to generate commercial value and meaningful insights
  • Designing practical strategies to maximise profitability, reduce costs and enhance efficiency
  • Highlighting the power of data and analytics within SSOs 
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Santosh Stephen

Chief Financial Officer – PTIS
A.P. Moller – Maersk

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Ross Mackay

Group Head of Global Shared Services and Finance Optimisation
International SOS

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Phoebe Xu

Director, Global Business Services
Adidas Asia

Stream I | Disruptive Technology

2:30 pm - 2:40 pm Stream I Chairperson's Opening

Stream I | Disruptive Technology

2:40 pm - 3:10 pm The Pfizer Journey Towards 80 Bots in 1 Year – Do’s and Don’ts, Successes and Lessons Learnt
Anil Bhavnani - Director, BPO and Digital Transformation, India Site Leader Pfizer
  • Mapping the right processes for the right automation strategy
  • Setting clear benchmarks, KPIs for continuous project evaluation
  • Choosing the service delivery model that best fits your organisational needs and processes 
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Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader
Pfizer

Stream I | Disruptive Technology

3:10 pm - 3:50 pm Panel Discussion | Intelligent Automation – Means to an End, or The End Goal?
Kwok Foo Wong - Chief Financial Officer, ASEAN, India, S. Korea, Taiwan Karcher South Asia
Sumit Chadha - Head of Enterprise Shared Services XL Catlin
  • Maximising the SSO value through Intelligent Automation
  • Navigating challenges involved with enterprise legacy data, systems and infrastructure
  • Will Intelligent Automation be the answer to the workforce crunch?
  • The hottest issue – How can we accelerate automation in a sustainable manner? 
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Kwok Foo Wong

Chief Financial Officer, ASEAN, India, S. Korea, Taiwan
Karcher South Asia

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Sumit Chadha

Head of Enterprise Shared Services
XL Catlin

3:50 pm - 4:20 pm Afternoon Refreshments and Networking Break

Future-Proofing Shared Services Centres

4:20 pm - 4:50 pm Designing Next-Steps in Future-Proofing Your Shared Services Centres

Chee Sun Kwan - Chief Executive Officer, India Standard Chartered Global Business Services
  • Understanding what it means – and what it takes – to “future-proof” your Shared Services Centre
  • Embracing digital transformation and customer-centricity at the heart of change
  • Adapting to changing business needs while maintaining effective governance and compliance within SSOs
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Chee Sun Kwan

Chief Executive Officer, India
Standard Chartered Global Business Services

4:50 pm - 5:20 pm It’s All About You! Propelling your Shared Services Career Forward – Towards a Global Scale

Rodney Bergman - SVP Global Business Services Celestica
For the past 2 days, you have been hearing about what you can do to improve processes and activities within your SSOs. For the next 30-minutes, we invite you to put all that aside and think about yourself – your career within the Shared Services industry, how far you have come and where you would like to go. This session is all about you, all for you – and only you.
  • Mapping out your career path within the Shared Services industry
  • Charting your growth trajectory onwards, upwards and towards a global leadership role
  • Embracing authenticity, passion and agility as key ingredients in moving up the your career ladder
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Rodney Bergman

SVP Global Business Services
Celestica

5:20 pm - 5:30 pm Closing Remarks by Chairperson

5:30 pm - 5:30 pm End of Conference