12 - 15 November, 2018 | Marina Bay Sands, Singapore

Conference Day 2: Wednesday, 14th November 2018

8:00 am - 8:50 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from Chairperson

AJ Wijesinghe - Chief Global Business Services Officer, JLL
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AJ Wijesinghe

Chief Global Business Services Officer
JLL

Creating Synergies between Shared Services Centres & Business Functions

9:10 am - 9:40 am Creating the Seamless Integration of SSOs with the Wider Business Unit

AJ Wijesinghe - Chief Global Business Services Officer, JLL
Bidding goodbye to traditional “low-cost” centres, Shared Services functions now embrace “high-value” activities that undeniably play critical roles in strategic decision-making for businesses. How can Shared Services become an integral part of businesses? How can businesses strategically leverage Shared Services insights? It is about embracing the digital workforce, it is about adding measured value, it is about harnessing technology, and it is about challenging traditions!
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AJ Wijesinghe

Chief Global Business Services Officer
JLL

Every dollar counts, especially to CFOs. With increasing emphasis on “doing more with less”, find out what CFOs really want for every dollar they are paying for when it comes to Shared Services activities. 
  • What do CFOs and businesses truly want from SSOs?
  • How much of Shared Services activities actually add meaningful, commercial value to business units?
  • Beyond just SLAs and KPIs – How can SSOs and businesses forge better partnerships together? 
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Varthini Larue

Chief Financial Officer, South East Asia
Air Liquide

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Rajesh Shroff

Chief Financial Officer
Adani Global Singapore

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Mirko Dierks

Chief Financial Officer, Malaysia and Brunei
Zuellig Pharma

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Agnes Lim

Chief Financial Officer, Asia Pacific
JLL

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Harsh Bhutani

Executive Director & Chief Financial Officer
Hindustan Coca-Cola Beverages

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Vivek Luthra

Managing Director, ASEAN Operations Lead; Asia Pacific, Middle East and Africa Procurement & Supply Chain Lead
Accenture

10:20 am - 10:50 am Are you really using all those metrics to best effect? Game-changing tips to truly capitalise on benchmarking data

David Cotter - Director & Site Lead, Global Business Solutions, Eli Lilly
Rodney Bergman - SVP Global Business Services, Celestica
Shared Services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “best-in-class”.  But what about the practical application of all those numbers? And are they even the right numbers to evaluate? Explore practitioner insights from SSON’s 2018 “Most Admired SSOs” to derive what real business benefits can be driven from crunching the aggregated data of their peer set and beyond.
  • Early journey compass-setting
  • As maturity develops, normalisation is the key
  • Identifying the outlier? Is it me?
  • Roadmap forecasting: Establishing the baseline and simulating future data for comparison

Moderator: Syazana Lim, Data Research Analyst, SSON Analytics
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David Cotter

Director & Site Lead, Global Business Solutions
Eli Lilly

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Rodney Bergman

SVP Global Business Services
Celestica

10:50 am - 11:00 am SSON Analytics Live Polling & Benchmarking Session

11:00 am - 11:30 am Morning Refreshments and Networking Break

Generating Meaningful Value, Driving Business Impact

Stream D | Finance Transformation

11:30 am - 12:10 pm Embracing Finance Transformation to “Do More with Less” – Increasing Scope of Work by 37% While Reducing FTE by 67%
Jeffrey Capulong - Head, Finance Shared Services, Coca-Cola Bottlers Business Services Philippines
  • Automating finance processes to manage high-volume transactions effectively
  • Developing shared metrics and frameworks to drive stronger governance and compliance
  • Promoting organisation-wide cultural and mind-set shifts to support transformation
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Jeffrey Capulong

Head, Finance Shared Services
Coca-Cola Bottlers Business Services Philippines

Stream D | Finance Transformation

12:10 pm - 12:50 pm Translating Finance Activities Into Value-Added Processes
Vikas Bajaj - Vice President, Global Shared Services, Schneider Electric
  • Outsourcing transactional activities and focusing on customer relations in SSOs
  • Leveraging on design thinking and the human experience to re-engineer workflows
  • Empowering employees with relevant and critical insights to make informed decisions 
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Vikas Bajaj

Vice President, Global Shared Services
Schneider Electric

Stream E | HR Transformation

11:30 am - 12:10 pm Harnessing AI Technologies to Streamline HR Processes – a Pearson Recruitment Case Study
Alexander Gasmena - Director, Global Shared Services, Pearson
  • Utilising machine learning and predictive analytics to generate valuable insights in CV sourcing
  • Validating interview questions and scoring systems more efficiently through AI
  • Improving quality assurance for cases handled by HR SSO teams
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Alexander Gasmena

Director, Global Shared Services
Pearson

Stream E | HR Transformation

12:10 pm - 12:50 pm Better, Faster, Smarter – Bridging the Gap Towards One Office with Today’s Digital Workforce
Sharmini Krishnan - Managing Director, Lufthansa Services Philippines
  • Embracing the new concepts of design thinking, new models and the competitive workforce
  • Bridging the gap towards “One Office”
  • Designing effective talent management and culture creation practices 
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Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

Stream F | Multi-Function

11:30 am - 12:10 pm Delivering Greater Value to Customers by Integrating SSO Operations into Businesses
Avinash Sankhe - Director, Shared Services Center, Commodities, Industry and Facilities Division, Bureau Veritas
  • From process to delivery – Striving for global consistency in service delivery
  • Providing more efficient and effective services to businesses
  • Aligning processes and delivery to business needs 
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Avinash Sankhe

Director, Shared Services Center, Commodities, Industry and Facilities Division
Bureau Veritas

Stream F | Multi-Function

12:10 pm - 12:50 pm Driving Supply Chain Transformation as a Strategic Lever for SSOs
Kapil Maini - Head, Global Business Services, Nokia
  • Re-thinking Supply Chain – More lean, more agile, more flexible
  • Uncovering meaningful insights along supply chain processes for core businesses
  • Demonstrating value through performance measurement tracking 
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Kapil Maini

Head, Global Business Services
Nokia

12:50 pm - 2:00 pm Networking Lunch

Stream D | Next-Generation Workforce

2:00 pm - 2:30 pm Strategic Workforce Planning for the Digital Shared Services Workforce
Kapil Maini - Head, Global Business Services, Nokia
  • Building the right organisational band-strength in critical processes and functions
  • Navigating the challenges involved in re-engineering Shared Services workflows
  • Leveraging on strategic workforce planning to support business needs with effective talent recruitment, engagement and development
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Kapil Maini

Head, Global Business Services
Nokia

  • Embracing the concept of “co-working” in the rapidly changing SSO environment
  • Defining the next generation of high-diversity, high-performance digital workforce
  • Closing the widening workforce generational gap in the world of technology and automation
  • Equipping employees with new skills and competencies needed for the digital workforce
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Alexander Gasmena

Director, Global Shared Services
Pearson

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Dr Maanuv Bharadwaj

Head, Business Services Delivery Hub (Asia, China, JaPac)
Sanofi

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Vikas Bajaj

Vice President, Global Shared Services
Schneider Electric

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Jae Hong Park

Sales Manager
UiPath

Stream E | Value-Added Processes

2:00 pm - 2:30 pm The Never-Ending Journey Towards Continuous Improvement – Providing an End-to-End Digital Experience for Customers
Cheryl O’Brien - Head, NZ Payroll and Credit Management & Debt Recovery, Fletcher Building
  • Enhancing and automating back-end processes in Fletcher Building’s operations
  • Simplicity is key – Identifying the root cause and providing simple, direct solutions
  • Providing meaningful and real value from customer experience through to back-office efficiencies and compliance 
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Cheryl O’Brien

Head, NZ Payroll and Credit Management & Debt Recovery
Fletcher Building

  • Leveraging on Shared Services activities to generate commercial value and meaningful insights
  • Designing practical strategies to maximise profitability, reduce costs and enhance efficiency
  • Highlighting the power of data and analytics within SSOs 
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Ross Mackay

Group Head, Global Shared Services and Finance Optimisation
International SOS

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Phoebe Xu

Director, Global Business Services
Adidas Asia

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Sheryl Lim

Head, Operations, Finance Shared Services
Siemens

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Rudyard Von de Leon

Director, Site Operations Leader
Western Union

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Kalyan Srinivasan

Director, Business Solutions
KGiSL

Stream F | Disruptive Technology

2:00 pm - 2:30 pm The Pfizer Journey Towards 80 Bots in 1 Year – Do’s and Don’ts, Successes and Lessons Learnt
Anil Bhavnani - Director, BPO and Digital Transformation, India Site Leader, Pfizer
  • Mapping the right processes for the right automation strategy
  • Setting clear benchmarks, KPIs for continuous project evaluation
  • Choosing the service delivery model that best fits your organisational needs and processes 
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Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader
Pfizer

  • Maximising the SSO value through Intelligent Automation
  • Navigating challenges involved with enterprise legacy data, systems and infrastructure
  • Will Intelligent Automation be the answer to the workforce crunch?
  • The hottest issue – How can we accelerate automation in a sustainable manner? 
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Kwok Foo Wong

Chief Financial Officer, ASEAN, India, South Korea, Taiwan
Karcher South Asia

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Rajeev Mall

Leader, Business Services Organisation
Coca-Cola Bottlers Japan

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Harry Chan

Director, Finance Shared Services Centre
Vistra Group

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Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader
Pfizer

3:10 pm - 3:40 pm Afternoon Refreshments and Networking Break

Future-Proofing Shared Services Centres

3:40 pm - 3:50 pm Prize Giveaways

3:50 pm - 4:20 pm Designing Next-Steps in Future-Proofing Your Shared Services Centres

Chee Sun Kwan - Chief Executive Officer, India, Standard Chartered Global Business Services
  • Understanding what it means – and what it takes – to “future-proof” your Shared Services Centre
  • Embracing digital transformation and customer-centricity at the heart of change
  • Adapting to changing business needs while maintaining effective governance and compliance within SSOs
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Chee Sun Kwan

Chief Executive Officer, India
Standard Chartered Global Business Services

4:20 pm - 4:50 pm Big Idea Closing Keynote: It’s All About You! Propelling your Shared Services Career Forward – Towards a Global Scale

Rodney Bergman - SVP Global Business Services, Celestica
For the past 2 days, you have been hearing about what you can do to improve processes and activities within your SSOs. For the next 30-minutes, we invite you to put all that aside and think about yourself – your career within the Shared Services industry, how far you have come and where you would like to go. This session is all about you, all for you – and only you.
  • Mapping out your career path within the Shared Services industry
  • Charting your growth trajectory onwards, upwards and towards a global leadership role
  • Embracing authenticity, passion and agility as key ingredients in moving up the your career ladder
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Rodney Bergman

SVP Global Business Services
Celestica

5:00 pm - 5:00 pm Closing Remarks by Chairperson and End of Conference

AJ Wijesinghe - Chief Global Business Services Officer, JLL
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AJ Wijesinghe

Chief Global Business Services Officer
JLL