12 - 15 November, 2018 | Marina Bay Sands, Singapore

Post-Conference Workshop & Site Tours

8:30 am - 11:00 am Workshop D | The Automation Boot-Camp

Anil Bhavnani - Director, BPO and Digital Transformation, India Site Leader Pfizer
Robotics, Intelligent Automation & Artificial Intelligence in Shared Services – Do’s and Don’ts
The automation journey is a fast-paced one, especially so in Shared Services functions which deal with large amounts of data. From choosing the right processes to automate to identifying the best solution provider for your automation project, there is no “one size fits all” strategy. What is the first step you should take? How do you navigate challenges with legacy data, systems and infrastructure? This interactive 2-hour workshop presents everything you need to know about starting your automation journey – but more importantly, guides you along your automation journey with real-life use cases:
  • Identifying the right processes for automation
  • Obtaining stakeholder buy-in and engagement
  • Promoting multi-function collaboration for the project’s success
  • Managing change and resistance effectively
  • Implementing effective governance and compliance strategies
  • Re-evaluating successes and failures 
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Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader
Pfizer