12 - 15 November, 2018 | Marina Bay Sands, Singapore

Post-Conference Workshop & Site Tours: Thursday, 15th November 2018

9:00 am - 11:30 am Workshop D | The Automation Boot-Camp

Anil Bhavnani - Director, BPO and Digital Transformation, India Site Leader, Pfizer
Robotics, Intelligent Automation & Artificial Intelligence in Shared Services – Do’s and Don’ts
The automation journey is a fast-paced one, especially so in Shared Services functions which deal with large amounts of data. From choosing the right processes to automate to identifying the best solution provider for your automation project, there is no “one size fits all” strategy. What is the first step you should take? How do you navigate challenges with legacy data, systems and infrastructure? This interactive 2-hour workshop presents everything you need to know about starting your automation journey – but more importantly, guides you along your automation journey with real-life use cases:
  • Identifying the right processes for automation
  • Obtaining stakeholder buy-in and engagement
  • Promoting multi-function collaboration for the project’s success
  • Managing change and resistance effectively
  • Implementing effective governance and compliance strategies
  • Re-evaluating successes and failures 
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Anil Bhavnani

Director, BPO and Digital Transformation, India Site Leader
Pfizer

12:45 pm - 2:45 pm Site Tour B – LEGO Group

One of LEGO Group’s five main offices around the world, the Singapore office has been built to support the company’s rapid growth in the Asia Pacific region. A key to LEGO Group’s success is its adoption of the LEGO Ways of Working (LWOW) – a change and transformation initiative with a scope of enabling individuals, teams and organisations to continuously improve their way of working in order to perform better, make better and faster decisions, be more efficient and work as a sustainable happy workforce. LWOW supports diversity of people, to create the best circumstances to perform their activities/tasks and release them from outdated and restricting habits. New Ways of Working (NWOW) is implemented to support the signature experience goals of the SingHub and create a work environment that allows employees from different parts of our organization to learn from each other, thereby allowing us to think and act more holistically. Experience first-hand how this new way of work has encouraged LEGO Group and its Shared Services function to maximise business outcomes and support overall business growth.

Each site tour will last around 2-hours, including:
  • Guided tour of the facility
  • Corporate presentation from the host
  • Interactive Q & A session 

3:30 pm - 5:30 pm Site Tour A – Lloyd’s Register

Each site tour will last around 2-hours, including:
  • Guided tour of the facility
  • Corporate presentation from the host
  • Interactive Q & A session