Asian Shared Services & Outsourcing Week Knowledge Centre

Take a look through the post show report for the key highlights of the summit and revisit how you can best embrace them for your 2019 SSC roadmap. 

Download the prospectus to find out how you can be a part of this summit! 

Find out who will be at the 21st Asian Shared Services and Outsourcing Week!         

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Tracks, Interactive Discussion Groups and more. Download the Solution Providers Guide to see how you can get involved today!Email sponsorship@iqpc.com.sg to receive a copy via email.

Position your organisation as thought leaders in front of an elite audience of key Shared Services leaders in Asia. Network and celebrate strides made in Asia’s Shared Services industry in a prestigious and intimate setting.

Presented by: Marcos Bonfim, Shared Services Analytics & Automation Director, Schlumberger

Presented by: Jorge Gilling, General Manager, AIG Shared Services Malaysia

Presented by: Marcel Angst, EVP Global Business Services, Swarovski

Presented by: Michael Stafford, Head of Business Shared Services, ASEAN, Siemens

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

A part of SSON’s global SSOW series, this year’s conference (2 – 3 May 2018, Kuala Lumpur) focused on driving Malaysia’s competitive advantage through the 3 critical pillars of People, Technology and Processes. The seamless integration of these pillars has proven to be essential as Malaysia’s Shared Services sector continues...

In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.

How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.

Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.

This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur.

SSON Analytics recently conducted a survey with Shared Services professionals in Asia. The results of this survey were blended with proprietary data to dive into the key themes of the upcoming Asian Shared Services & Outsourcing Week 2018.

Much has been written about the impact and future of automation. It is here to stay and will continue to advance, so it is best for shared services to begin their transformation journey now and learn along with these technological advancements. 

Avinash Sankhe, Director, Shared Services Center, Commodities, Industry and Facilities Division, Bereau Veritas, talks about how its Mumbai-based Global SSC provides effective integrated support that makes the organisation run - just not in the traditional way. 

Sudhir Dasamantharao, Chief Transformation Officer and Director, Global Business Services APAC, Boston Scientific explains how today’s sophisticated business services models support all kinds of commercial activities, marketing research and development, amongst others.

Read more on how shared service centres can move higher up the value chain providing services of exceeding value, while retaining their competitive advantage

This research brings together the very latest primary research, rich insights from our leaders across Accenture, a wealth of information from Accenture Research and our practitioners working with clients around the world every day.

The next 60 seconds, now and tomorrow! Are you ready?

Join us at Asia’s #1 SS&O event and be a part of this industry conversation.

SSON's annual state-of-the-industry report for Asia is based on survey responses specifically from the region, and highlights trends in operational models, identifies the 'new and improved' profile of modern Shared Services, and identifies where future value-add lies. 

The SSON Excellence Awards have been revamped!As the Shared Services industry continues to evolve, it is time to acknowledge the impact your SSO has on businesses. How was your SSO impacted your business’s bottom-line? In what way has your SSO activity impacted on your employees and customers?With these in mind,...

Automation can take many forms – from movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence. The options are endless. Tell us how automation has transformed your SSO – we want to know!

Relationships between outsourcing providers and their SSO/Corporate clients can yield fantastic results for companies that really understand how to work together, resulting in lasting cost savings and even profit. This award shines a light on successful partnerships that have improved business outcomes for your shared services organisation.

Teamwork is the bedrock of Shared Services; tell us how your team is working together to improve the bottom line of your SSO. Whether it is through a recent transformation project or by working together to make existing services more efficient, how are your team (or the team you are...

Regardless of where your organisation may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth. This award category is focused on the strategy,...

Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise – Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service and Workforce of the Future – how are companies successfully leveraging the Business Services operating model to...

Managing talent effectively is a major challenge at every SSO. Coupled with the digital age now re-defining business roles, SSO leaders are being asked to expand their existing competencies with in-depth knowledge of technology and analytics, as well as broader leadership and business partnering skills.

As customer expectations and behaviors have caused seismic shifts across entire industries and business models, companies have enhanced their focus on customer experience through front, middle and back office processes. This category will focus on how businessservices are utilising traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking...

Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of sixsigma, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottomline improvements or even experience related value.