Asian Shared Services & Outsourcing Week Knowledge Centre
State of the Shared Services and Outsourcing Industry Report Asia 2018/2019
SSON's annual state-of-the-industry report for Asia is based on survey responses specifically from the region, and highlights trends in operational models, identifies the 'new and improved' profile of modern Shared Services, and identifies where future value-add lies.
The 20th Asian Shared Services & Outsourcing Week Post Show Report
Take a look through the post show report for the key highlights of the summit and revisit how you can best embrace them for your 2018 SSC roadmap.
SSON Annual Industry Report: Redefining What's Possible
SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.
Executive Highlights of the 6th Malaysian Shared Services & Outsourcing Week
A part of SSON’s global SSOW series, this year’s conference (2 – 3 May 2018, Kuala Lumpur) focused on driving Malaysia’s competitive advantage through the 3 critical pillars of People, Technology and Processes. The seamless integration of these pillars has proven to be essential as Malaysia’s Shared Services sector continues...
A New Services Triumvirate Powers Up Asia: Technology, Talent, and Data
In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.
Change or Die: Investing in Talent within the Shared Services Industry
How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.
What is the real Value of Intelligent Automation?
Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.
Insights from the 6th Malaysian Shared Services & Outsourcing Week 2018
This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur.
Spotlight On The Shared Services Market In Asia
SSON Analytics recently conducted a survey with Shared Services professionals in Asia. The results of this survey were blended with proprietary data to dive into the key themes of the upcoming Asian Shared Services & Outsourcing Week 2018.
Life in the Fast Lane: The Onslaught of Digital Transformation in Shared Services
Much has been written about the impact and future of automation. It is here to stay and will continue to advance, so it is best for shared services to begin their transformation journey now and learn along with these technological advancements.
How To Build A Next Generation Shared Services Delivery Model
Avinash Sankhe, Director, Shared Services Center, Commodities, Industry and Facilities Division, Bereau Veritas, talks about how its Mumbai-based Global SSC provides effective integrated support that makes the organisation run - just not in the traditional way.
How IoT Is Driving The SSO Model To Take On The Enterprise, And Win!
Sudhir Dasamantharao, Chief Transformation Officer and Director, Global Business Services APAC, Boston Scientific explains how today’s sophisticated business services models support all kinds of commercial activities, marketing research and development, amongst others.
Building the Next-Level Shared Services Centres
Read more on how shared service centres can move higher up the value chain providing services of exceeding value, while retaining their competitive advantage
From Bottom Line To Front Line
This research brings together the very latest primary research, rich insights from our leaders across Accenture, a wealth of information from Accenture Research and our practitioners working with clients around the world every day.
Analytics and Automation CoE: Our Journey
Presented by: Marcos Bonfim, Shared Services Analytics & Automation Director, Schlumberger
Generating Easy, Quick Wins to Accelerate Up your Shared Services Journey
Presented by: Jorge Gilling, General Manager, AIG Shared Services Malaysia
Accelerating Up The Maturity Curve In The Shortest Possible Time: Lessons Learnt From Swarovski's Journey To A GBS
Presented by: Marcel Angst, EVP Global Business Services, Swarovski