Asian Shared Services & Outsourcing Week Knowledge Centre

SSON's annual state-of-the-industry report for Asia is based on survey responses specifically from the region, and highlights trends in operational models, identifies the 'new and improved' profile of modern Shared Services, and identifies where future value-add lies. 

The next 60 seconds, now and tomorrow! Are you ready?

Join us at Asia’s #1 SS&O event and be a part of this industry conversation.

Take a look through the post show report for the key highlights of the summit and revisit how you can best embrace them for your 2018 SSC roadmap. 

Download the prospectus to find out how you can be a part of this summit! 

Find out who will be at the 21st Asian Shared Services and Outsourcing Week!         

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

A part of SSON’s global SSOW series, this year’s conference (2 – 3 May 2018, Kuala Lumpur) focused on driving Malaysia’s competitive advantage through the 3 critical pillars of People, Technology and Processes. The seamless integration of these pillars has proven to be essential as Malaysia’s Shared Services sector continues...

In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.

How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.

Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.

This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur.

SSON Analytics recently conducted a survey with Shared Services professionals in Asia. The results of this survey were blended with proprietary data to dive into the key themes of the upcoming Asian Shared Services & Outsourcing Week 2018.

Much has been written about the impact and future of automation. It is here to stay and will continue to advance, so it is best for shared services to begin their transformation journey now and learn along with these technological advancements. 

Avinash Sankhe, Director, Shared Services Center, Commodities, Industry and Facilities Division, Bereau Veritas, talks about how its Mumbai-based Global SSC provides effective integrated support that makes the organisation run - just not in the traditional way. 

Sudhir Dasamantharao, Chief Transformation Officer and Director, Global Business Services APAC, Boston Scientific explains how today’s sophisticated business services models support all kinds of commercial activities, marketing research and development, amongst others.

Read more on how shared service centres can move higher up the value chain providing services of exceeding value, while retaining their competitive advantage

This research brings together the very latest primary research, rich insights from our leaders across Accenture, a wealth of information from Accenture Research and our practitioners working with clients around the world every day.

Presented by: Marcos Bonfim, Shared Services Analytics & Automation Director, Schlumberger

Presented by: Jorge Gilling, General Manager, AIG Shared Services Malaysia

Presented by: Marcel Angst, EVP Global Business Services, Swarovski

Presented by: Michael Stafford, Head of Business Shared Services, ASEAN, Siemens