SSON’s annual market report highlights the underlying trends
driving these shifts, identifies the ‘new and improved’ profile of a modern Shared
Services team, and points to strategic value-add embedded within the Shared
A part of SSON’s global SSOW series, this year’s conference (2 – 3 May 2018, Kuala Lumpur) focused on driving Malaysia’s competitive advantage through the 3 critical pillars of People, Technology and Processes. The seamless integration of these pillars has proven to be essential as Malaysia’s Shared Services sector continues on its growth trajectory amidst increasing competition across the region.
In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.
How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.
Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.
This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur.
Read the full report for our full analysis of the industry and recommendations.
Analytics recently conducted a survey with Shared Services professionals in
Asia. The results of this survey were blended with proprietary data to dive
into the key themes of the upcoming Asian Shared Services & Outsourcing
SSON Analytics recently conducted a survey with Shared Services professionals in Asia. The results of this survey were blended with proprietary data to dive into the key themes of the upcoming Asian Shared Services & Outsourcing Week 2018.
Much has been written about the impact and future of automation. It is here to stay and will continue to advance, so it is best for shared services to begin their transformation journey now and learn along with these technological advancements.
Avinash Sankhe, Director, Shared Services Center, Commodities, Industry and Facilities Division, Bereau Veritas, talks about how its Mumbai-based Global SSC provides effective integrated support that makes the organisation run - just not in the traditional way.