Articles

A New Services Triumvirate Powers Up Asia: Technology, Talent, and Data

A New Services Triumvirate Powers Up Asia: Technology, Talent, and Data

In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.

Change or Die: Investing in Talent within the Shared Services Industry

Change or Die: Investing in Talent within the Shared Services Industry

How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.

What is the real Value of Intelligent Automation?

What is the real Value of Intelligent Automation?

Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.

SSON Annual Global Industry Report

SSON Annual Global Industry Report

Read the full report for our full analysis of the industry and recommendations.

State of the Shared Services & Outsourcing Industry Report Asia 2018/2019

State of the Shared Services & Outsourcing Industry Report Asia 2018/2019


SSON's annual state-of-the-industry report for Asia is based on survey responses specifically from the region, and highlights trends in operational models, identifies the 'new and improved' profile of modern Shared Services, and identifies where future value-add lies. 

Life in the Fast Lane: The Onslaught of Digital Transformation in Shared Services

Life in the Fast Lane: The Onslaught of Digital Transformation in Shared Services

Much has been written about the impact and future of automation. It is here to stay and will continue to advance, so it is best for shared services to begin their transformation journey now and learn along with these technological advancements. 

Life in the Fast Lane - The Onslaught of Digital Transformation in Shared Services

Life in the Fast Lane - The Onslaught of Digital Transformation in Shared Services

Much has been written about the impact and future of automation. It is here to stay and will continue to advance, so it is best for shared services to begin their transformation journey now and learn along with these technological advancements. 

How To Build A Next Generation Shared Services Delivery Model

How To Build A Next Generation Shared Services Delivery Model

Avinash Sankhe, Director, Shared Services Center, Commodities, Industry and Facilities Division, Bereau Veritas, talks about how its Mumbai-based Global SSC provides effective integrated support that makes the organisation run - just not in the traditional way. 

How IoT Is Driving The SSO Model To Take On The Enterprise, And Win!

How IoT Is Driving The SSO Model To Take On The Enterprise, And Win!

Sudhir Dasamantharao, Chief Transformation Officer and Director, Global Business Services APAC, Boston Scientific explains how today’s sophisticated business services models support all kinds of commercial activities, marketing research and development, amongst others.

How IoT Is Driving The SSO Model To Take On The Enterprise And Win!

How IoT Is Driving The SSO Model To Take On The Enterprise And Win!

Sudhir Dasamantharao, Chief Transformation Officer and Director, Global Business Services APAC, Boston Scientific explains how today’s sophisticated business services models support all kinds of commercial activities, marketing research and development, amongst others.

Building the Next-Level Shared Services Centres

Building the Next-Level Shared Services Centres

Read more on how shared service centres can move higher up the value chain providing services of exceeding value, while retaining their competitive advantage