Impact Awards Application Form - Customer Centricity Impact Award
As customer expectations and behaviors have caused seismic shifts across entire industries and business models, companies have enhanced their focus on customer experience through front, middle and back office processes. This category will focus on how business
services are utilising traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking – to achieve a consistent and seamless experience across all touch points with both internal and external customers.
Please note: That all fields marked with an asterisk (*) are required.