21 - 22 November, 2017 | Marina Bay Sands, Singapore

Media Center

Agenda: 20th Annual Shared Services & Outsourcing Week Asia Summit

The 20th Annual Shared Services & Outsourcing Week Asia Summit is going to be even bigger and better than before! 

With a bigger agenda, more speakers and more networking sessions, this year's event is our most anticipated event yet. Download the agenda for more information now. 

Video

The Village of 100 Shared Services Centres

As of January 2017, SSON Analytics had identified 5812 Shared Services Centres (captive/hybrid) around the world. But what if the world was a village with only 100 Shared Services Centres? What would that look like...?

Event Information

Fast Track Your Attendance

Download the registration form for more information on pricing and special discounts. Plus, if you're ready to register, just fill out the form and email it to enquiry@iqpc.com.sg.

Attendees Profile

Find out who you’ll be learning and networking with at the 20th Asian Shared Services & Outsourcing Week 

2017 Insider Insights: Shared Services & Outsourcing Leaders in Asia

This report offers insights on the attendees of the upcoming 20th Asian Shared Servives & Outsourcing Week on their key priorities, their hottest investment areas and the challenges faced by some of the biggest companies in the region.

Reports

19th Annual Asian Shared Services & Outsourcing Week Post-show Report

Asia's largest shared services and outsourcing summit once again gathered industry leaders from around the region to discuss the critical challenges and opportunities facing the market in 2016 and beyond. Download the post show report to find out what the hottest topics were onsite!

Articles

P&G’s GBS: Leveraging exponential technology disruption to redefine work processes

P&G are embracing disruption as a game-changer – from its products to its services. This article is based on an interview with Tony Saldanha, VP, Global Business Services, Next Generation Services on how he is spearheading the future with next generation services. 

The Moreira Chronicles: How To Succeed With Shared Services In Today’s World

Interview by Pedro Moreira, with Tom Bangemann, The Hackett Group, and Kai Zabel, Heraeus Group

Change or Die: Investing in Talent within the Shared Services Industry

Our world of work is facing digital disruption so how do we cope with a digitally advanced future? One of the challenging consequences of our changing world is the very nature of work itself. Developing talent to adjust to a new future is essential to survival.

In this article, we look at how best to tackle talent growth within shared services. How best to recruit new talent and engage the next generation. How to retain that talent along with the best ways to upskill current staff against a backdrop of a more digital and automated future.

Reports

Evaluating the Growth of the ASEAN Shared Services Market (2017)

SSON Analytics has identified a total of 616 shared services centers (SSCs) in the ASEAN region. Internal and external data has been blended to present this interactive report comparing the top SSC hotspots.

SSON 2017 State of the Industry

The past two years have been full of dramatic headlines foretelling the end of the Shared Services as we know it. A new "digital" workforce, we've been told, will be running much of the show. The reality, as we all know, is that the fundamentals of Shared Services, still count.

SSON surveyed more than 400 Shared Services and Outsourcing practitioners from across the globe to shed light on how they are leveraging these new technologies.

A New Services Triumvirate Powers Up Asia: Technology, Talent, and Data

Across Asia, shared services continue to demonstrate robust and healthy growth rates. The Philippines, Malaysia and Singapore service delivery centres have grown at least five-fold since 2000. Malaysia is host to one third of the SSCs in the region, with the Philippines following closely behind.

In this report, we look at how the Asian service delivery market need to power up on technology, talent and data. 

Articles

Why Human Emotions Will Fuel Thinking (And Success) In The Workforce Of The Future

In the coming Smart Machine Age, our emotional intelligence will be the very factor that makes us unique and employable

In the very near future, robots and machines will do many of the jobs currently performed by humans. Therefore, your future success will depend on your ability to connect with and relate to others in a way robots cannot. Authors Ed Hess and Katherine Ludwig share insights to help you harness your emotional intelligence in order to stay viable in tomorrow's workforce.

How to Implement Robotic Process Automation: Insights and Takeaways from Two Case Studies

There is no doubt that RPA is a hot topic in the Shared Services industry today. Everyone’s talking about it but it is still in its early days of implementation. From a recent SSON survey nearly half of the respondents have not yet executed it. But is there really any benefit in waiting?

We looked at two case studies (ANZ and Sime Darby) to get an insight on how to get started on implementing RPA into your organization.

Intelligent automation: What’s happening on the ground in Asian shared services?

Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.

STRAIGHT FROM THE HORSE’S MOUTH, THE SHARED SERVICES INDUSTRY DISCUSSES KEY ISSUES OF THE DAY

At the 8th Philippines Shared Services and BPO week, that recently took place in August, we asked attendees their opinions on a number of hot issues currently facing the industry. Two of the most popular were talent and robotic process automation.

Reports

HOW CAN ASIA DELIVER MORE VALUE: Faced with the “threat” of robotic process automation?

The traditional cost-based value proposition that propelled Asia to its leading position as a business services location is being undermined by new robotic technology. What will this mean for the roughly 2000 SSCs across the region? We question some of the ‘leading lights’ from well-established SSOs, to find out how they plan to remain relevant, sustainable, and value-adding.

REPORT: Intelligent Automation Adoption in Asia Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 390 recorded cases of IA pilots and implementations in Asia as listed in the Intelligent Automation Universe (IAU).

Developed by SSON Analytics, this interactive data tool contains real-time data on the global IA landscape for business services, gathered from IA customers and vendors.

Articles

The Essential Steps to get your Shared Services Implementation Right

As with most projects, there are essential steps to success. In this article, John Kirk, a recognized internal executive with over 30 years experience in Outsourcing and Shared Services, compiled the essential steps, as well as the factors that make the difference between success and failure.

What Can GBS Do For Your Enterprise

The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journey. As many of today's advanced Shared Services models incorporate "Asia" as a strategic driver of value-add service delivery, it is important that regional practitioners and leaders educate themselves about GBS, no matter what their current model. This article identifies what differentiates GBS and offers suggestions on how and why you should be working towards it.

Reports

Insider Insights: Shared Services & Outsourcing Leaders in Asia

Here at SSON, we conduct research with senior decision makers of shared services and BPO centres around the world. In this report, we compile the findings from our latest survey conducted over the last 6-12 months with the shared services and BPO market in Asia.

Asia's Shared Services Mega Trends Report 2016

SSON recently surveyed its global membership over 100,000 practitioners to identify priorities and trends that are impacting shared services organizations. In this report, we highlight the five key trends that have emerged.

SSON's Global State of the Shared Services and Outsourcing Industry Survey Report and Analysis

With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON asks practitioners how they are positioning themselves to become more relevant and offer better service in the coming years. To provide a frame of reference, we have identified 5 radical value drivers and asked our members to comment on how they leveraging them.

Submission Form

SSON Excellence Award - Best Process Innovation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Best Process Innovation – This can take many forms: moving to a customer focused approach, implementing benchmarking, training and innovation initiatives, six sigma and waste elimination, are just a few

SSON Excellence Award - Best Shared Services Team

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Best Shared Services Team - Teamwork is the bedrock of Shared Services; tell us how your team is working together to improve the bottom line of your SS&O.

SSON Excellence Award - Excellence in Culture Creation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Excellence in Culture Creation - Have you changed from a single-minded ‘me’ culture to a world-class, inclusive and collaborative team culture.

SSON Excellence Award - Excellence in Customer Service

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Excellence in a Customer Service – Are you customer satisfied? How are you improving your service?

SSON Excellence Award - Excellence in Transformation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Excellence in Transformation - Whether captive, hybrid or BPO, if you’ve transformed your shared services through either restructuring or digitalization, we want to hear from you.

NEW! SSON Excellence Award - Excellence in Automation

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Excellence in Automation – Robotics, Artificial Intelligence, Workflow Automation, BPM – how has automation transformed your SSC?

SSON Excellence Award - Best Outsourcing Partnership

SSON's Shared Services & Outsourcing Excellence Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

Best Outsourcing Partnership - If your outsourcing relationship has brought lucrative results let us know, we want to shine a light on your success.