19 - 20 November, 2019| Singapore

Alexander Gasmena

Director, Global Shared Services

Conference Day 1: Tuesday, 13th November 2018

Tuesday, November 13th, 2018

4:30 PM Panel Discussion | Building the Optimal SSC with the Best-Value and Right-Location

  • Balancing cost and value when setting up SSOs today
  • Moving away from “low-cost” towards “right-cost”, and from “off-shore” to “right-shore”
  • Identifying what’s best for your business and your SSO
  • Creating optimal SSOs beyond mere numbers 

Conference Day 2: Wednesday, 14th November 2018

Wednesday, November 14th, 2018

11:30 AM Harnessing AI Technologies to Streamline HR Processes – a Pearson Recruitment Case Study

  • Utilising machine learning and predictive analytics to generate valuable insights in CV sourcing
  • Validating interview questions and scoring systems more efficiently through AI
  • Improving quality assurance for cases handled by HR SSO teams

2:30 PM Panel Discussion | Bots & Brains – Integrating “Humans” and “Technology” for the Future SSO Workforce

  • Embracing the concept of “co-working” in the rapidly changing SSO environment
  • Defining the next generation of high-diversity, high-performance digital workforce
  • Closing the widening workforce generational gap in the world of technology and automation
  • Equipping employees with new skills and competencies needed for the digital workforce

Check out the incredible speaker line-up to see who will be joining Alexander.

Download The Latest Agenda