12 - 15 November, 2018 | Marina Bay Sands, Singapore

Chee Sun Kwan

Chief Executive Officer, India
Standard Chartered Global Business Services

5:10 PM BPO2.0: The BPO Reboot | Debating the Strategic Role of Outsourcing in Today’s Changing Shared Services Landscape

There has been a radical shift in the outsourcing industry over the past few years, and we have increasingly seen the emergence of “in-sourcing”, “back-sourcing” and now “digital sourcing”. Coupled with changing contractual models, outsourcing as we know it is no longer the same. 
  • What role does outsourcing have to play in today’s digital Shared Services environment?
  • Out-sourcing vs. In-sourcing vs. Digital-sourcing – How relevant are these concepts in the current market?
  • How do you design the right outsourcing strategy for the right processes? 

3:50 PM Designing Next-Steps in Future-Proofing Your Shared Services Centres

  • Understanding what it means – and what it takes – to “future-proof” your Shared Services Centre
  • Embracing digital transformation and customer-centricity at the heart of change
  • Adapting to changing business needs while maintaining effective governance and compliance within SSOs

Check out the incredible speaker line-up to see who will be joining Chee Sun.

Download The Latest Agenda