12 - 15 November, 2018 | Marina Bay Sands, Singapore

David Cotter


Director & Site Lead, Global Business Solutions
Eli Lilly


4:30 PM Panel Discussion | Building the Optimal SSC with the Best-Value and Right-Location

  • Balancing cost and value when setting up SSOs today
  • Moving away from “low-cost” towards “right-cost”, and from “off-shore” to “right-shore”
  • Identifying what’s best for your business and your SSO
  • Creating optimal SSOs beyond mere numbers 

10:20 AM Are you really using all those metrics to best effect? Game-changing tips to truly capitalise on benchmarking data

Shared Services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “best-in-class”.  But what about the practical application of all those numbers? And are they even the right numbers to evaluate? Explore practitioner insights from SSON’s 2018 “Most Admired SSOs” to derive what real business benefits can be driven from crunching the aggregated data of their peer set and beyond.
  • Early journey compass-setting
  • As maturity develops, normalisation is the key
  • Identifying the outlier? Is it me?
  • Roadmap forecasting: Establishing the baseline and simulating future data for comparison

Moderator: Syazana Lim, Data Research Analyst, SSON Analytics


Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda