12 - 15 November, 2018 | Marina Bay Sands, Singapore

Jeffrey Capulong


Head, Finance Shared Services
Coca-Cola Bottlers Business Services Philippines


3:30 PM Workshop C | The Process Pro Masterclass

An A-Z Guide to Achieving Continuous Improvement and Process Excellence
We all know the story – process migration and standardisation occur at the start of your Shared Services journey; and a few years down the road, you are forced to re-evaluate existing processes, review workflows and re-think different service delivery models. Continuous improvement and process excellence are key to ensuring the sustainability of your Shared Services Centres – but how do you achieve them?
  • Examine different models for ensuring processes are continuously tackled for improvement
  • Participate in a "hands on" example of process improvement
  • Understand how an end to end process view can jump-start your improvement efforts
  • Participate in a discussion of what skills are needed to be a "process pro"

11:30 AM Embracing Finance Transformation to “Do More with Less” – Increasing Scope of Work by 37% While Reducing FTE by 67%

  • Automating finance processes to manage high-volume transactions effectively
  • Developing shared metrics and frameworks to drive stronger governance and compliance
  • Promoting organisation-wide cultural and mind-set shifts to support transformation


Check out the incredible speaker line-up to see who will be joining Jeffrey.

Download The Latest Agenda