Managing Director, Global Service Centre, Malaysia
9:20 AM SS&O Leaders Power Panel | Advancing Global Shared Services Growth by Harnessing the Strategic Value and Skillsets of Asian SSOs
Hear from 4 Shared Services superpowers as they answer 3 hard-hitting questions on why and how Asia will play an integral role in shaping regional and global Shared Services growth strategies.
- What do future delivery models look like with front-line value-adding services taking the lead?
- How do you design your own growth strategy to be aligned with changing global business needs?
- How do you effectively integrate people, processes and technology into an intelligent operations blueprint critical to the sustained growth of any SSO?
- Placing the end-customer at the heart of transformation and change
- Building human intelligence into Shared Services functions
- Nurturing greater collaboration across functions to provide better service and deliver greater value to end-customers