12 - 15 November, 2018 | Marina Bay Sands, Singapore

Neeti Mahajan


Managing Director, Global Service Centre, Malaysia
HSBC


9:30 AM SS&O Leaders Power Panel | Advancing Global Shared Services Growth by Harnessing the Strategic Value and Skillsets of Asian SSOs

Hear from 4 Shared Services superpowers as they answer 3 hard-hitting questions on why and how Asia will play an integral role in shaping regional and global Shared Services growth strategies.
  • What do future delivery models look like with front-line value-adding services taking the lead?
  • How do you design your own growth strategy to be aligned with changing global business needs?
  • How do you effectively integrate people, processes and technology into an intelligent operations blueprint critical to the sustained growth of any SSO?

3:00 PM Embracing Customer-Centricity in HSBC’s Shared Services Transformation Journey

  • Placing the end-customer at the heart of transformation and change
  • Building human intelligence into Shared Services functions
  • Nurturing greater collaboration across functions to provide better service and deliver greater value to end-customers


Check out the incredible speaker line-up to see who will be joining Neeti.

Download The Latest Agenda