12 - 15 November, 2018 | Marina Bay Sands, Singapore

Peter Tow


Director, Project Management Office
Western Sydney University


9:00 AM Workshop A | The Shared Services Starter Pack

Exploring Customer-Centric Strategies and Co-Design In Setting Up Shared Services
Setting up a brand new Shared Services Centre is no easy feat, especially so in today’s digital era. Coupled with growing emphasis on customer-centricity, building the business case for new SSOs is vastly different from before. In this hands-on workshop, you will learn how to place the customer at the heart of your SSO plan and identify key steps to getting your SSO up and running:
  • Starting with the end-goal in mind – Purpose, goal, vision and objectives of your SSO
  • Designing a successful business case with the customer in mind
  • Getting “champions” and buy-ins from critical stakeholders
  • Highlighting the importance of co-design
  • Formulating critical steps and milestones in the implementation roadmap
  • Managing organisation-wide change and transformation

3:40 PM Adopting Co-Design and Customer-Centric Strategies When Setting up SSOs

  • Attaining stakeholder buy-in and “champion”-ship through engagement and collaboration
  • Embracing a customer-centric culture as the main focus driving university-wide change
  • Creating university-wide transformation through Shared Services – a continuous journey 


Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda