Chief Executive Officer
TESCO Global Business Services
9:10 AM Opening Keynote Address | Driving a Holistic Growth Strategy for your SSO – Leadership, Culture and Agility
The role of Shared Services has progressed tremendously, and will continue evolving even as we speak. What changes lie ahead of us as an industry and more importantly, how do we stay ahead of the game?
- Cultivating a culture of innovation, agility and flexibility to be prepared for future disruptions
- Building a strong leadership pipeline with future-ready skillsets
- Strengthening Asia’s foothold and competitive advantage in the global Shared Services market
9:40 AM SS&O Leaders Power Panel | Advancing Global Shared Services Growth by Harnessing the Strategic Value and Skillsets of Asian SSOs
Hear from 4 Shared Services superpowers as they answer 3 hard-hitting questions on why and how Asia will play an integral role in shaping regional and global Shared Services growth strategies.
- What do future delivery models look like with front-line value-adding services taking the lead?
- How do you design your own growth strategy to be aligned with changing global business needs?
- How do you effectively integrate people, processes and technology into an intelligent operations blueprint critical to the sustained growth of any SSO?
Moderator: Rochelle Anne Hood, Global Head of Customer Analytics and Research, SSON